Sustainability Report 2016

Safety and Health


Management Approach

With the initiative ’NO HARM to People‘ we aim to achieve the highest level of health and safety for all parties involved in our operations: employees, customers, contractors and the general public. To accomplish this, we maintain a Safety & Health Management System supported by global, regional and national QSHE teams.


Our top three goals:


  • NO HARM to People; i.e. no accidents or workplace related illnesses caused by our operations.
  • Continuous safety and health awareness through training and awareness programmes.
  • Reduction of incidents through close monitoring and dissemination of learning from incidents.

Kuehne + Nagel meets all legal, industry and customer requirements through its QSHE risk-based management. We continuously improve by establishing OHSAS 18001 compliant systems and certification across our global operations. Employees are advised both by third parties and professionally certified internal QSHE trainers to adhere to all relevant rules, regulations and working instructions. This facilitates our processes and ensures compliance in every location.




In 2016, we continued to see significant improvements in Safety and Health; it was a year without fatal accidents. Furthermore, by the end of the year, we had 53 per cent of our warehouse locations with more than 1,000 m2 (in over 60 countries) OHSAS 18001 certified and this number is still growing.


The Journey to ‘NO HARM to People‘ started with the establishment of a Global Expert Team Safety & Health. It supports global (safety) initiatives in their respective region, provides input for areas that need improvement or alignment, shares learning from incidents and develops tools needed to improve safety and health performance. Achievements of this team in 2016 encompass a global standard for the use of personal protection equipment (PPE), an updated and better aligned QSHE KPI document and a ‘NO HARM’ training module to raise hazard awareness of all blue collar employees.



Progress and Goals

Due to stricter rules for reporting of incidents, better alignment of classification of incidents across the regions and the support of the Global Expert Team Safety & Health, more work related incidents have been reported than in previous years. The number of First Aid Cases and Medical Treatment Cases increased to a reported number of 23,873 work related injuries. The newly introduced Lost Time Incident Frequency (LTIF)1 for the year 2016 was 14.95.



Employees and Third Parties

Every reasonable precaution is taken to protect the health and safety of all employees. Policy and procedures are under constant review to help guard against accidents and injuries.


Employees are enrolled in online trainings for work procedures and practical training for correctly operating equipment. Daily, supervisory and team leaders make sure that rules, regulations and prescribed work procedures are followed by their staff. Along with daily visual checks, monthly inspections of the workplace are conducted to identify hazards and potential risks and to inform employees accordingly. Employees working in warehouse locations are subject to mandatory requirements for using/wearing designated personal protective equipment. Fire drills are performed regularly to verify safety procedures at all facilities. Furthermore, every location is issued with a business continuity plan and disaster recovery guidelines.


All contractors and subcontractors working in our facilities are made aware of the health and safety policy prior to any activities. We are in good standing with the applicable Workers’ Compensation Board and provide third parties with verification from the Board. Visitors are required to check in with our reception desk or gate upon arrival and departure; they are always accompanied by an employee to minimise risk of injury or incident.




Facilities hold regular safety committee meetings at which any health and safety issues are recorded. In addition, regular inspections are conducted, which include, but are not limited to checking:


  • first aid kits
  • fire extinguishing equipment
  • safety and tripping hazards
  • emergency exits
  • lighting

Safety procedures are made available in both written as well as online training formats. Additionally, internal audits are conducted in a systematic manner to ensure a high level of compliance with our Safety and Health guidelines.


1  LTIF = (#LTI x 1,000,000) / working hours – over a 12 month period. An incident is considered to be a Lost Time Incident if the Injured Person is not able to return to work the day after the incident happened.