Kuehne + Nagel continually develops tools and programmes to maximise the value of dialogue with its stakeholders, and to better evaluate the impact of our business on the natural environment as well as on the community.
Such communication needs to be:
Our annual in-depth customer surveys are aimed at identifying potential improvements in service quality and to give customers the opportunity to express their views frankly. Our customers play an important role in raising awareness of sustainability and our operational CO2 emissions.
Through ‘Pulse Check‘, an internal review carried out by Human Resources at least once a year, we measure employee satisfaction, from which strategy can be evaluated and refined.
For Kuehne + Nagel high ethical standards, visibility and transparency along the entire supply chain are of utmost importance. We aim for a broader assessment of our suppliers’ impact on society through their labour practices and health and safety standards.
We are actively engaged in the dissemination of regulations through various industry organisations eliminating redundancy and increasing efficiency.
Interaction with the logistics industry primarily happens through industrial sector working groups. Kuehne + Nagel participates in such groups, which represent the logistics sector, legitimate interests, and also consider ways in which the industry could perform in an increasingly sustainable manner.
As a publicly listed company, Kuehne + Nagel provides detailed financial performance figures on a quarterly basis to its investors and the public. At the Annual General Assembly (AGM) our shareholders vote on issues of mutual interest according to statutory requirements; in addition, shareholders can propose topics to be discussed at the AGM.
Kuehne + Nagel actively seeks information from sustainability related programmes and projects that:
Interaction exists with industry partners in the following global projects and initiatives:
The Carbon Disclosure Project (CDP)
In 2016, Kuehne + Nagel was awarded 98/100, the highest score we have ever received on climate disclosure. Overall performance was rated B.
Clean Cargo Working Group (CCWG)
Different working groups aim to achieve optimal performance for carrier members. For instance, Kuehne + Nagel supports CCWG’s intention to set emission standards for the maritime industry.
International Federation of Freight Forwarders Associations (FIATA)
Kuehne + Nagel closely monitors revisions, understanding and explanation of legislation, procedures and regulations promoting efficiency in the regulatory framework, supporting the logistics industry.
European Association for Forwarding, Transport, Logistics and Customs Services (CLECAT)
Kuehne + Nagel primarily observes legislation that might negatively affect the logistics industry in Europe, and appreciates initiatives that strive for efficient and streamlined procedures.
Global Logistic Emission Council (GLEC)
Kuehne + Nagel is an early adopter of the GLEC framework. We assisted the Council during the development of the framework and also volunteered to apply the model to our operations.
International Air Transport Association (IATA)
We closely follow IATA’s initiatives to support promotion, understanding and proposals for future industry regulation aimed at continued efficiency.
Other initiatives in which Kuehne + Nagel is participating:
At Kuehne + Nagel, it is important to analyse the extent of the economic, environmental and social impact of its operations. In order to properly address this, we rely on our experts and also value our external stakeholders’ opinions. Thus, we carried out an internal and external assessment identifying the material topics. These are key for us to address both the company’s and external stakeholders’ priorities. This graph does not depict all topics covered in the assessment, but shows an extract of the most important items resulting from the survey. Beyond that, we are committed to continuously develop our efforts towards creating long-term value for our operations and a sustainable use of resources.